- Chatbot Planning Guide
- Chatbot Marketing Guide with Useful Tips
- 3 Months Access to Umni Insights PRO
FIRST CHATBOT AGENCY IN BULGARIA
Plan, Build, Support - We do it ALL
We are the first specialized chatbot agency in Bulgaria that not only offers ChatBOT as part of our services. We are the first exclusive chatbot agency on the market.
City Concierge: the Ultimate Assistant to Chat with and Experience THE CITY
We did it for Plovdiv City, the European Capital of Culture, we can do it for your city too!
City Concierge is an AI-powered city chatbot like a virtual Tourist Office in the mobile. It is there for the visitors 24/7 in Messenger and provides information about the city Point of Interests – the best to see, do and experience.
It is helpful on-the-go with real-time data about the weather, air quality, exchange calculator and more.
Chat with the city to feel home in every town you go to!
Never miss a Point of Interest!
Live chat with notification
The live chat with notification to the staff gives the customers the option to ask for conversation with employee of the business and the employee receives notification in Messenger and/or by email that there is a customer waiting in the chatbot.
The customer can switch the live chat off and on with 1 click.
Controlled Access Area
Controlled Access Area option provides the business with the possibility to decide which customers have access to a specific information.
This option is useful for Customer Loyalty programs, Partnership programs, Resellers program and other.
Search in a database of pre-selected locations around the hotel, such as restaurants, bars, theaters, banks, and more.
NLP module (natural language processing), enables your bot to be much clever and not using just keywords
Answer customers immediately, correctly and professionally
Saves staff hours by answering the most frequently asked questions
It does not require customers to install additional software, configure settings, or special skills.
UmniBot has no day off. It will be available to your customers 24/7
TESTIMONIALS FOR UMNI
We thank Umni's team for their adequate guidance and daily help and assistance, which resulted in our virtual consultant (chatbot) being so complete, useful and functional today.
The entire TEZ TOUR Bulgaria team is extremely grateful to Umni.co for the patience and professionalism they have shown in the creation of TEZBOT. They are also very responsive and proactive in supporting our chatbot and give us great suggestions for improvements in favor of us and our customers. In just about a month, customer communications doubled, as well as the number of inquiries received. We are pleased and recommend their services!
Communication with the Umni team is easy and adequate. They work extremely correctly and competently, paying attention to the smallest detail, given the wide range of services offered by our hotels Kamengrad Hotel and SPA and Earth and People Hotel and SPA.
Marketing and Sales Director
Thanks to Umni's chatbot, I can be as close as possible to the people and my fans and get the information they need, as well as immediate contact with me. Thank you Umni for a good partnership!
UMNI is a great company for our partner. It has been a pleasure working with you. Your team is extremely responsive, friendly and knowledgeable. As problems occurred, you responded promptly and with kindness. We are appreciated for your outstanding support. Once again, We are happy to work with such a reliable partner.
Sales and Marketing manager
We are grateful to Umni's team for their personal attitude and professionalism which makes working with them fun. Thanks to Umni, the "Bilkarska" Guest House is up to date with the technology of our time and we are glad that we are the first guest house with a chatbot, which serves our clients in two languages.
Mariela & Michail
Contact us for more information and to discuss how UmniBot can help your business, your customers and staff.
Planning the features and functionalities of your UmniBot. Technical specification approval. Proposal.
Congratulations for your smart decision to be among the first in your industry! It is time to create your UmniBot. From you - the information (texts for the script, pictures, etc.), from us – creating your virtual assistant from scratch and teaching him to understand the first words. We will be with you in every task on the way.
It is time to test your UmniBot in Messenger before it says “Hi!” to your customers. Don’t forget, we will keep teaching him!
Voilà! Your virtual assistant is at work and ready to communicate with the world. Think about how your customers will find him. Be proactive!
We will take care for your chatbot – for its technical maintenance, updates and education. Each month it will get smarter and more helpful to your business, customers and staff.
Here’s what the world thinks about the chatbots