Umni vs. Virus

We can’t help everyone, but we will help the hotels!

Free implementation of a basic hotel chatbot in Bulgarian or English and free months of maintenance support until September 01’20! We invest our time and work in your hotel!


Plan, Build, Support - We do it ALL

Umni Co

We are the first specialized chatbot agency in Bulgaria that not only offers ChatBOT as part of our services. We are the first exclusive chatbot agency on the market.

Our chatbots can be integrated into the business website or opened directly in your messenger. Through our modules, your customers can search from the chatbot directly, for example, in your online store.


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Live chat with notification

The live chat with notification to the staff gives the customers the option to ask for conversation with employee of the business and the employee receives notification in Messenger and/or by email that there is a customer waiting in the chatbot.

The customer can switch the live chat off and on with 1 click.

Controlled Access Area

Controlled Access Area option provides the business with the possibility to decide which customers have access to a specific information.

This option is useful for Customer Loyalty programs, Partnership programs, Resellers program and other.

Virtual concierge

Search in a database of pre-selected locations around the hotel, such as restaurants, bars, theaters, banks, and more.

NLP Module

NLP module (natural language processing), enables your bot to be much clever and not using just keywords



Answer customers immediately, correctly and professionally

Saves Resources

Saves staff hours by answering the most frequently asked questions

Easy to use

It does not require customers to install additional software, configure settings, or special skills.

Available 24/7

UmniBot has no day off. It will be available to your customers 24/7

Speaks the client's language

He is multi-language. He speaks the languages chosen by the business


It gives new opportunities for sales and marketing


Some interesting


Here’s what the world thinks about the chatbots

% of the clients that don't care if the service is provided by chatbot or a human
% of the clients that would buy a service trough chatbot
% of consumers who expect a brand or organization to offer a self-service support portal or frequently asked questions (FAQ) page
% of customers who prefer messaging over other forms of customer service


umni chatbots tourism revolution

Chatbots: revolution in tourism

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Chatbots are in top 10 as an anti-crisis solution

umni mybot webinar

Umni Webinar: chatbots and MyBot in action

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Umni with a webinar on automation as a crisis solution

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Umni participated with AI chatbot in #EUvcVirus

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Chatbots will help Hotels recover from the COVID-19 crisis

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Umni participate in scientific paper about COVID-19

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Chatbot Agency or Freelancer?

You like UmniBot?

Contact us at +359 895 19 00 22 or contact us via the contact form