Plan, Build, Support - We do it ALL

Umni Co

We are the first specialized chatbot agency in Bulgaria that not only offers ChatBOT as part of our services. We are the first exclusive chatbot agency on the market.

Our chatbots can be integrated into the business website or opened directly in your messenger. Through our modules, your customers can search from the chatbot directly, for example, in your online store.


Live chat with notification

The live chat with notification to the staff gives the customers the option to ask for conversation with employee of the business and the employee receives notification in Messenger and/or by email that there is a customer waiting in the chatbot.

The customer can switch the live chat off and on with 1 click.

Controlled Access Area

Controlled Access Area option provides the business with the possibility to decide which customers have access to a specific information.

This option is useful for Customer Loyalty programs, Partnership programs, Resellers program and other.

Virtual concierge

Search in a database of pre-selected locations around the hotel, such as restaurants, bars, theaters, banks, and more.

NLP Module

NLP module (natural language processing), enables your bot to be much clever and not using just keywords


Umni Co

Scan the QR code with your Messenger in order to test UmniBot on your smartphone, or just click on the link bellow.

Test in Messenger

Umni Co

Scan the code with your QR scanner in order to test UmniBot on your smartphone, or just click on the link bellow.

Test in Messenger


Plovdiv City Concierge

Plovdiv City Concierge is а City Companion to foreign travelers.

Kamengrad SPA Resort

The chatbot of the 4 star Kamengrad SPA Resort in Panagyurishte

Dr.Ross Reverse Clinic

Dr.Ross is Bulgaria’s first virtual aesthetic assistant

Jina Stoeva

When you have a lot of fans, appoint a virtual assistant. This was done by singer Jina Stoeva.



Answer customers immediately, correctly and professionally


Saves staff hours by answering the most frequently asked questions

Available 24/7

UmniBot has no day off. It will be available to your customers 24/7


Can communicate with customers in the channels selected by the business, such as a website, Facebook Messenger, etc.

Easy to use

It does not require customers to install additional software, configure settings, or special skills.

Speaks the client's language

He is multi-language. He speaks the languages chosen by the business


UmniBot comes with effective support from a team of professionals from Umni


It gives new opportunities for sales and marketing

the process


Contact us for more information and to discuss how UmniBot can help your business, your customers and staff.

Planning the features and functionalities of your UmniBot. Technical specification approval. Proposal.

Congratulations for your smart decision to be among the first in your industry! It is time to create your UmniBot. From you - the information (texts for the script, pictures, etc.), from us – creating your virtual assistant from scratch and teaching him to understand the first words. We will be with you in every task on the way.

It is time to test your UmniBot in Messenger before it says “Hi!” to your customers. Don’t forget, we will keep teaching him!

Voilà! Your virtual assistant is at work and ready to communicate with the world. Think about how your customers will find him. Be proactive!

We will take care for your chatbot – for its technical maintenance, updates and education. Each month it will get smarter and more helpful to your business, customers and staff.

Some interesting


Here’s what the world thinks about the chatbots

% of the business that will trust chatbots by 2020
% of the clients that don't care if the service is provided by chatbot or a human
% of the clients that would buy a service trough chatbot
% of consumers who expect a brand or organization to offer a self-service support portal or frequently asked questions (FAQ) page
% of customers who prefer messaging over other forms of customer service


umni insights 1

Umni Insights – one more reason for choosing Umni

umni wer19

Umni CEO in the list of top 30 entrepreneurs in Bulgaria

umni webit

Umni @ WebIT 2019

umni future from today

Umni @ Festival “Future from today”

umni present plovdiv city concierge

Plovdiv City Concierge was officially presented in Plovdiv

umni bctv

Umni at BSTV

umni radio sofia

Plovdiv City Concierge in “Radiocafe”

umni tv plus

The Plovdiv City Chatbot on TV+

You like UmniBot?

Contact us at +359 895 19 00 22 or contact us via the contact form