umni ai mybot

From Zero to Customer Service Automation

Save Time and Reduce Cost in Customer Service

Statistics show that an employee spends on average 7 to 12 minutes in chat with one customer, which turns into hundreds and thousands of staff hours paid for this communication. However, some 70% of the questions asked and tasks done are repetitive.

Do you track the conversations with your customers? Are they structured and analyzed? Is there a waste of time and resources in your business? Can you optimize your staff performance by automating the frequently asked question?

Umni can help you collect and convert customer questions into your industry-specific trained AI to automate the communication, to save time and resources, and gain insights about the customer’s behavior for better planning and smarter decision making.

Contact ask for more information and quotation

umni mcai violet

Our centralized AI training module helps businesses make their first step in customer conversation automation using AI easy and fast. Scale the value of the conversations and accelerate the journey to conversational AI with Umni


tez tour case study

The entire team of TEZ TOUR Bulgaria is extremely grateful to for the patience and professionalism they showed in creating TEZBOT. They are also very responsive and proactive in maintaining our chatbot and give us great suggestions to make the bot even better for us and our customers. In just about a month, messages from customers have doubled, as has the number of inquiries received. We are satisfied and recommend their services!

Romina Lepoeva
Marketing Department


umni integration fitsys

Umni offers integration with Fitsys: sports and beauty

Chatbot integrations help automate various business/communication tasks and improve customer service, 24/7. Examples of integrating a chatbot with various reservation systems, CRM, and other platforms, are booking an appointment for

umni integration bookonline

Umni offers integration for hotels with BookOnlineNow

Chatbot integrations help automate various business/communication tasks and improve customer service, 24/7. Examples of integrating a chatbot with various reservation systems, CRM, and other platforms, are booking an appointment for

umni radio sofia city chatbots

AI chatbots – solutions for the urban environment

After the great interest and positive feedback on our conversation in Radio Sofia about the 5 most interesting projects with artificial intelligence (in our opinion), at the beginning of January

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Umni about AI chatbots in the BloombergTV podcast

The first episode for 2021 of the technology podcast Update on BloombergTV hosted by Elena Kirilova was dedicated to artificial intelligence chatbots. For a 30-minute conversation on the topic, what

umni ai solutions

A chat about AI in the Radio Sofia air

In the last hours of 2020, the Umni team spent 10 minutes talking on Radio Sofia on "the most interesting projects in the field of artificial intelligence (AI) in 2020."

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Umni with a webinar for World Tourism Network

Umni held a webinar for the audience of the World Tourism Network – a global network of hospitality professionals, as part of the WTN Launch and Expo program. The webinar

umni nova tv dec 2020

The smart library chatbot by Umni in the TV news about AI

In its news report, Nova TV illustrated the news about the concept adopted by the government for artificial intelligence in Bulgaria with the virtual assistant librarian Eli - the smart

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Umni In Scotland directory for technology solutions

Umni was included in an interactive directory, created to help tourism businesses with ideas, recommendations, and solutions for faster recovery. The directory has been created by people in the industry

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Umni with a booth at the prestigious Forum Real Conference and Exhibition

Umni will be one of the exhibitors at the prestigious exhibition and conference for construction, innovation, real estate, and investment in Bulgaria, "Forum Real”, from 3 to 5 December'12. The

umni personal brand stories

Umni mission featured at Personal Brand Stories

An international consulting company for PR and Communications Balanced Communicator presented in its story cycle about inspiring business founders, Personal Brand Stories, the co-founder of Umni, Elitza Stoilova. Elitza's personal

umni chatbot abtta webinar

Umni webinar about AI chatbots at the invitation of ABTTA

At the invitation of ABTTA, the Umni team held a webinar for travel agents and tour operators on "AI Chatbot - an assistant on three fronts: marketing, reservations, customer support."

umni holiday spa expo 2020

Umni in panel about tech in tourism in “Holiday Spa & Expo’20”

Umni participated in a panel on "The role of technology and innovation in the new tourist reality" during the winter edition of “Holiday Spa & Expo’20”. Representatives of businesses-providers of