Since 2018, Umni helped businesses save thousands of staff hours by digitizing communication with clients, and automating frequently asked questions and routine tasks.
Umni converts customer questions into industry-specific trained AI to help businesses automate the communication, optimize employee performance, reduce waste of resources, and gain insights about the customers’ behavior for better planning and smarter decision making.
Umni works with public organizations, foreign and Bulgarian private businesses from various industries – finance, tourism and hospitality, services, medicine and beauty, trade, and more.
In 2019, Umni created Plovdiv City Concierge – the first AI city chatbot-concierge in Bulgaria, for Plovdiv as the European Capital of Culture.
Umni is a graduate of one of the largest and most challenging startup accelerators in Silicon Valley, The Founder Institute (2018). The team successfully completed the startup accelerator for tourism technologies Next Floor Tec in Tourism in Salzburg, Austria (2019), Startup Spotlight (2020).
In November 2019, Umni was included in the Founder Institute Select Portfolio – an elite collection of the top 2% of companies that graduated from this accelerator with the greatest potential for rapid growth and turning into a sustainable, global business.