The chatbot is a software solution, that imitates a conversation with a human, communicate with the client and answers the frequently asked questions trough text-blocks, videos, images, links and other elements. In the same time it automate other processes trough integration with external applications, software programs and platforms.
The most common place for integration for the chatbot is Facebook of the business, The Webpage of the business, Messenger and Viber. The most used chatbot is the Q&A one. The Q&A chatbot can be also called interactive Q&A, or mini-website within the Messenger, Viber, etc.
According to the forecasts of the analytics in the next few years, the chatbots will be having a leading position in the communication with the business – ahead websites, mobile applications, emails and phone calls.
Because of the integration possibilities of the chatbot (Messenger, Viber, etc) – it is handy to the client without installing additional programs and applications and without learning needed. The chatbot is available 24/7 and provides the information as easy as writing an SMS to a friend or family.