Automating the customer service is not a seasonal fashion, it is the future that is happening here and now, everywhere.
Robots-concierge, “Smart” hotel rooms, and chatbots in the messengers are increasingly becoming preferred by any type and scale businesses in the hotel and tourism industry.
What are the latest statistics and surveys, what is the ground for such innovations in Bulgaria, how and where we can apply them?
Which are the lessons of hotel management from a small tropical island?
These are just some of the topics that Elitsa Stoilova – founder and CEO of the first chat agency in Bulgaria – Umni, talked about in her interview for Business Club magazine.