On April 1st Plovdiv became the first Bulgarian city with virtual assistant. This placed Plovdiv among such innovative cities as Vienna, Prague, Tokyo, Buenos Aires, Ottawa and other that already communicate with their visitors or citizens using chatbots.
The virtual assistant Plovdiv City Concierge is a project in cooperation of chatbot agency Umni and In Your Pocket, one of Europe’s top providers of tourist information for over 100 cities all over the region, available online and in more than 70 guide books, published in 23 countries.
Plovdiv City Concierge is a chatbot – City Companion to foreign travelers and local citizens in Messenger in English 24/7. It is a digital tool for the city and the local businesses to communicate with the city visitors and promote the best to see, do and experience. The city Concierge is easy to use without download and installations, and the visitors can search in it by category and location or by keyword or ask questions about accommodations, restaurants, business services, recreation and sightseeing, shopping, landmarks, transportation and other helpful information such as the weather, a currency calculator, the air quality, a horoscope for the day.
The first release of the Plovdiv City Concierge has close to 400 places and services, and as it will continue developing, it is open to the business interested in participating in this tourists and visitors’ digital companion.
Plovdiv City Concierge can be tested here: